Limited Warranties and Return Policy
APLEX USA INC
Warranty Period. Effective January 1st 2011, System products purchased from Aplex USA carry a 15-month limited warranty
for contracted distributors, and a 12-month limited warranty for all other customers. You may contact an Aplex USA staff
member to verify the warranty status of an item at 412-257-2620. The warranty will be void if a product has been subjected to
conditions beyond normal wear and tear. Also, the warranty is void if mishandling, improper use, or product damage occurs
due to improper or inadequate packaging when returned for RMA purposes. A repair fee must be paid in order to have a
non-warranty item repaired. This item will automatically receive an extended 3 months warranty on the parts that have been
repaired only. In warranty freight charges: Customers are required to pay for shipping to the Aplex USA' service center. Aplex
USA will pay one-way ground charges within the US to return repaired items to the customer.
30 Days Total Satisfaction Return Policy. A Return Merchandise Authorization Number must be obtained from our staff prior
to returning for credit. We value our relationship with our customers and want to make sure that they are satisfied with their
purchases. Aplex USA provides a 30-day money back guarantee on our products (Special-order items, discounted items,
customized items, and quantity orders (2 and up) are excluded). Under this policy, you may return Aplex USA products that
you purchased directly from Aplex USA for credit or for a refund of the purchase price paid, less shipping and handling fees
and applicable restocking fees as follows. All returns must have proof of purchase or a copy of an original Aplex USA invoice.
To return products, download a Return Merchandise Authorization (RMA) form directly from the link below, and fax it back to
us. The RMA number expires ten (10) days after the original issuance date. Returns are only acceptable in "New" condition.
They must be in their original packaging, including anti-static bags, etc. All manuals, cables, and other accessories must also
be returned. Any items found missing will result in restocking fee. Damaged items are not accepted. For any return items or
packages the customer will be responsible for tracing the shipment of the return to insure that it has been delivered.
31~60 Days Return Policy. Return for credit it subject to a 25% restocking fee if returned within 31~60 days from the date of
shipping (Special-order items, discounted items, customized items, and quantity orders (2 and up) are exclude ). The
customer is responsible for all shipping costs. All returns must have proof of purchase or a copy of an original Aplex USA
invoice. To return products, email or call Aplex USA customer service to receive a RMA number. Returns are only acceptable in
"NEW" condition. They must be in their original packing, including anti-static bags, etc. All manuals, cables, and other
accessories must also be returned. Any items found missing will result in a restocking fee. Damaged items are not accepted.
60+ Day Return Policy. No credit will be issued after 60 days from the date of shipping.
Cross-Shipment Policy. It is possible to obtain a replacement(cross-shipment) during 60 days of the purchase, if the products
were purchased directly form Aplex USA and if the product fails to function upon initial arrival. These are the only conditions in
which a replacement product is provided. Product must "NOT" be damaged, altered or marked. Customers need to return
"complete package" (includes software product key sticker, accessories, manuals, cables, etc). Aplex USA ships out the
product by 3-day delivery if the product is currently available. The customer may pay the price difference for an alternate
shipping method. If a cross shipment is required, a RMA number must be obtained before returning the defected items.
Please highlight Cross Shipment and the RMA number(if known) on the replacement purchase order to avoid any
misunderstanding or error. You must return the defective items back to Aplex USA within 7 days in order to receive credit.
Customers pay one way charge by shipping to Aplex USA service center.
Out of Warranty Service. Customer pays 2-way freight charges and repair labor costs (initial service charge $80 and $80/per
hour for each additional hour) plus material costs. Average turnaround time is about 3 weeks.
APLEX USA specializes in Industrial Computing Panel Solutions and is advancing to becoming the world's
leading computing provider. APLEX USA addresses itself to provides innovative products for a variety of industrial
and living applications.
With our decidated support term, customers can easily find the prerequisite product tools of BIOS, Driver and
Industrial Panel Computer Company
Providing the latest industrial product information and solutions